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About Us This web site is owned and operated by [Fsonlineuk] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
FSOnlineUK
101, Station Road Polegate East Sussex BN26 6EB United Kingdom
Phone: 01323 485423
Fax: 01323 485423
Email: Future.Stores@btinternet.com
VAT Reg No. 897 1978 44
Making A Purchase Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit or debit card payment aswell as PayPal. Where there are alternative shipping options for overseas orders we will confirm shipping costs prior to despatch. This is to ensure we minimise the shipping costs to you.

We accept Visa, Mastercard, Delta, Maestro, Solo and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, by post or over the Internet.
Shipping And Handling Shipping And Handling Orders placed for delivery to a Mainland UK address are shipped using Royal Mail Tracked which provides typically a two day delivery. A signature is required so please remember that we can deliver to your place of work, a neighbour or a relative if this helps. A change of delivery address after the consignment has been shipped will incur an additional cost of £15.00

Orders up to 15kgs - £3.99 (Royal Mail)

Orders over 15kgs - £8.99 (Initial City Link)


Overseas orders will be quoted at cost and confirmed with you prior to despatch.
Delivery Schedule Mainland UK:
Delivery Schedule We aim to despatch all orders within 72 hours of receipt (weekends and Bank holidays excluded) Should we be unable to adhere to this you will be notified by telephone or email with an expected despatch date and given the opportunity to cancel your order.

International:

Delivery will be made using Airsure or Initial City Link. Shipping charges will be confirmed with you before your order is proccessed.
Back Orders Back Orders If your item is not in stock, we will back order for you. You may always cancel your order if you would rather not wait.
Tax Charges Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security Credit Card Security
FSOnline uses Actinic Payments which, powered by Creditcall, is a processing system for secure online payments for Actinic ecommerce and mail order software. It offers the highest level of functionality of any secure internet payments system compatible with Actinic products, with the highest level of bank-approved security (PCI DSS Level 1).
Guarantee Guarantee
Our aim is to ensure that you are totally satisfied with our performance so that you return again. Please let us know if either we or any of our suppliers fail in this regard, either by email to enquiries@fsonline.co.uk or by post to FSOnline 101, Station Road, Polegate, East Sussex. BN26 6EB.
Reaching Us Reaching Us
If you need to reach us, please email us on enquiries@fsonline.co.uk, alternatively, you can write to us at

FSOnline 101, Station Road, Polegate, East Sussex. BN26 6EB.
Privacy Policy Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us in the future. We do not pass your details on to any Third Parties.

The type of information we will collect about you includes:

Your name

Your Address

Your e-mail address

Your credit/debit card details


We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by mailing us at privacy@fsonline.co.uk or, if you prefer, you may write to


Jonathan Pang FSOnline 101, Station Road, Polegate, BN26 6EB


If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email or write to us at the address above.
Returns Policy Returns Policy

Unwanted Goods:

We are happy to exchange unsuitable or unwanted items as long as they are returned to us in perfect condition, in their original packaging, with the receipt and within ten days of delivery. In such circumstances we will not refund either the original postage or your return postage. We do not send goods out on approval.


Faulty Goods:

If you wish to return any item due to it being faulty, please supply us with a copy of your delivery note stating the fault and send it back to us with the item and its original packaging, within ten working days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.


Goods Damaged in Transit

The contents of your order should be checked immediately after delivery. Please contact us straightaway if there are any problems, make sure you either check the contents whilst carrier is present or sign unchecked. Point out any damaged boxes to the courier and make sure there is a note of any such damage on the docket before the courier leaves.. If we receive no such notification within seven days of delivery the customer will be deemed to have accepted the items as satisfactory.


Returned goods should be sent to:

Returns, FSOnline 101, Station Road, Polegate, BN26 6EB


This does not affect your statutory rights as a consumer.
Remittance Terms Remittance Terms
Payment accepted by PayPal, Visa, Mastercard, Maestro, Switch, Solo and Delta. Card Transactions are processed using a Payment Gateway provided by Actinic Payments.
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