Returns
Unwanted Goods:
We are happy to exchange unsuitable or unwanted items as long as they are returned to us in perfect condition, in their original packaging, with the receipt and within ten days of delivery. In such circumstances we will not refund either the original postage or your return postage. We do not send goods out on approval.
Faulty Goods:
If you wish to return any item due to it being faulty, please supply us with a copy of your delivery note stating the fault and send it back to us with the item and its original packaging, within ten working days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.
Goods Damaged in Transit
The contents of your order should be checked immediately after delivery. Please contact us straightaway if there are any problems, make sure you either check the contents whilst carrier is present or sign unchecked. Point out any damaged boxes to the courier and make sure there is a note of any such damage on the docket before the courier leaves.. If we receive no such notification within seven days of delivery the customer will be deemed to have accepted the items as satisfactory.
Returned goods should be sent to:
Returns, FSOnline 101, Station Road, Polegate, BN26 6EB
This does not affect your statutory rights as a consumer.
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